FAQ
Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
Most orders are delivered within 7–15 business days. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders. No minimum purchase required.
Can I track my order?
Absolutely. After your order ships, you'll receive a confirmation email with a tracking link. You can also check your order status anytime by visiting our order tracking page.
Do you ship internationally?
We currently ship to most countries worldwide. Shipping times may vary depending on your location.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original condition. Please visit our Return & Refund Policy page for full details.
What if my item arrives damaged or defective?
We're so sorry to hear that! Please contact us within 7 days of delivery with a photo of the issue and we'll make it right — either with a replacement or a full refund.
How long does a refund take?
Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
Products
Are your products safe to use with food?
Yes. All of our kitchen gadgets are made from food-safe materials including BPA-free plastics and food-grade stainless steel.
How do I clean the gadgets?
Most of our products are dishwasher safe, but we recommend hand-washing to extend their lifespan. Check each product's description for specific care instructions.
Do your products come with a warranty?
Yes, all products are covered by a 30-day satisfaction guarantee. If you're not happy with your purchase, reach out to us and we'll work to resolve it.
Contact & Support
How do I contact customer support?
You can reach us through our Contact Us page. We aim to respond to all inquiries within 24–48 hours, Monday through Friday.
I placed an order but haven't received a confirmation email. What should I do?
Please check your spam or junk folder first. If you still can't find it, contact us with your name and order details and we'll look into it right away.